In a company meeting that has quoted an NPS score as one of the metrics.
I have pretty mixed views about NPS. It's a crude metric but I can appreciate some stakeholders opting to defer to a blunt tool for expediency's sake. But as tools go, there isn't really a strong basis for a "cause-and-effect" relationship.
How you gather your data, who you include in your pool, what your response rate is... these can all be pretty arbitrary. Survivorship bias, anyone?
Phil /
npub1ju…w9xwq
2024-08-12 23:02:11
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npub1juvga2j92cf7rsauvqldvf6ptrnv48k096s0d2uxwl5ff8hr9qxq7w9xwqPublished at
2024-08-12 23:02:11Event JSON
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