npub1j46f9va5qdrmamcwmncew7g8mwekgma386dhws6k04fsnlkqpcpsj23gm7 (npub1j46…3gm7)
Experience is way more than tasks. It affects emotions, attitudes, it reinforces (or weakens) a customer’s attitude toward the brand; it’s the proverbial journey in Jobs’ idea of journey is the reward.
A focus on customer success at tasks often gets so lost as to be considered an afterthought instead of the core guiding principle.
Calling tech support and being successful there is just as key to good experience as UI/IA considerations. Try calling Google sometime. Or Tesla.
Brian Dear /
npub1x3…543nv
2023-08-11 13:01:17
in reply to nevent1q…8n9p
Author Public Key
npub1x3jz27w3uemy4jm0grd66v98m2pt3yej35cl4a56ggrnspzfphusr543nvPublished at
2023-08-11 13:01:17Event JSON
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