i hate how customer service calls and chats have been reimagined into a sales opportunity
when i'm having problems with your shit is NOT the best time to upsell me
the anti-pattern of having you tied up for an hour, get to the point of resolving your issue but before they close out (and push "fix" button) telling you about an exciting offer, holding your solution hostage until you get through their sales nonsense... infuriating.
Lime Bar /
npub1tl…jwp2c
2024-07-20 12:52:14
Author Public Key
npub1tlkvtk8u9yrff4m5zpms9df5vqg7jjmc9pergr0rxyky8skvmpnsvjwp2cPublished at
2024-07-20 12:52:14Event JSON
{
"id": "689092e75d822edeac9404789930ba0b51d9095695880205eb59535606ae3084",
"pubkey": "5fecc5d8fc290694d774107702b5346011e94b782872340de3312c43c2ccd867",
"created_at": 1721479934,
"kind": 1,
"tags": [
[
"proxy",
"https://mastodon.social/users/limebar/statuses/112818908965430686",
"activitypub"
]
],
"content": "i hate how customer service calls and chats have been reimagined into a sales opportunity\n\nwhen i'm having problems with your shit is NOT the best time to upsell me \n\nthe anti-pattern of having you tied up for an hour, get to the point of resolving your issue but before they close out (and push \"fix\" button) telling you about an exciting offer, holding your solution hostage until you get through their sales nonsense... infuriating.",
"sig": "034c13cbd3dfefee87c192b80204327134a29979638ceb86903629d64fa61e36fdbd553b7b9c4a2cecf45878e623a939d31aefbd41907ab8bd6afdf1b457e3bf"
}