Yes and not even just middle management.
At JAY I had 1M customers a year and 50 headcount of customer support. Cost savings sound good but I wouldn't risk brand reputation with all those customers for the sake of cost.
Only now I'm on the outside I have no risk. Start AI first. I have no brand reputation to lose. If it works, I win. If not, nothing lost. It's the biggest asymmetric bet since Bitcoin.
rodbishop / Rod
npub1r0…rfsft
2025-05-16 10:58:41
in reply to nevent1q…6vjk
Author Public Key
npub1r0d8u8mnj6769500nypnm28a9hpk9qg8jr0ehe30tygr3wuhcnvs4rfsftPublished at
2025-05-16 10:58:41Event JSON
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