Companies regard support as an expense to be minimized, and it bites them in the ass. They almost always hire the LEAST capable and skilled staff to resolve things, when they should have at least a few genuine wizards. Some script-reading guy in Mumbai named "Jeff" gets blown away when the script doesn't work. You need someone who doesn't need a script.
Right now I'm dealing with three different (wrong) approaches to support, which is in this thread.
#support
The Turtle /
npub1jq…qqw3q
2024-09-10 12:03:21
Author Public Key
npub1jql2k88gt2g260qgastrld3z4k03wx20gxwsq6s70ru0m3dt8hrqtqqw3qPublished at
2024-09-10 12:03:21Event JSON
{
"id": "7ae70c793d3c61b702d8e3fe05ab9a97db5b9ee1acdb609e9ffa08a0cb3ceb3f",
"pubkey": "903eab1ce85a90ad3c08ec163fb622ad9f17194f419d006a1e78f8fdc5ab3dc6",
"created_at": 1725969801,
"kind": 1,
"tags": [
[
"t",
"support"
],
[
"proxy",
"https://mastodon.sdf.org/users/the_turtle/statuses/113113156933963420",
"activitypub"
]
],
"content": "Companies regard support as an expense to be minimized, and it bites them in the ass. They almost always hire the LEAST capable and skilled staff to resolve things, when they should have at least a few genuine wizards. Some script-reading guy in Mumbai named \"Jeff\" gets blown away when the script doesn't work. You need someone who doesn't need a script. \n\nRight now I'm dealing with three different (wrong) approaches to support, which is in this thread.\n\n#support",
"sig": "181181c4634fcf5c5635b03eb7697d54ecd9e85f45b1d15010c57b66d84235fa423e80c4ee389f2155b6af6bede99eb6d23a736afb5a6a96a6eb16b07c31bd86"
}