npub1zqfr7rglvjq852p2ezsgs7gjmu47ahmy5p969f9gk56k8rmazywqtg2a0w (npub1zqf…2a0w) As level 3 tech support, and way too many years at the coalface, can confirm.
Yelling at anyone in the chain is going to get you nowhere at best, and may find new and unexpected difficulties in resolving your problem.
By the time you get to the upper levels, the people in those roles are generally motivated to resolve your problems to the best of our abilities. The quickest way to demotivate us is to abuse us. I frequently have up to a dozen high priority demands on my time.
We are humans, we are usually stressed, and we want to do the best for you we can. If you want to make my life harder because you believe you're entitled to priority service, or because you're too immature to act like an adult, you will be deprioritised.
The ones that I can resolve without an emotional cost WILL get prioritised over an abusive customer, because we have to manage our time and emotional energy.
If I know that resolving your issue is going to ruin the rest of my day because you can't control your temper, I'm pushing off contacting you until close to the end of the day.
That's not being capricious or mean, it's being fair to all of the *other* people I'm also trying to assist. If your inability to manage your emotions is going to make it harder for me to do my job, then I may resolve your issue in half an hour, but wait until the end of the day to let you know so that I can let off steam immediately after dealing with you.
Oh, and demanding to speak to my manager? Congratulations. I have an *excellent* working relationship with him, and a track record of keeping problems off his desk so he can focus on his priority tasks.
Which means that when you pull that shit, he KNOWS what kind of person you are, and he will most likely take your call, then finish the call, and tell me to continue as I was.
In the six years we've worked together, I think he's asked me to prioritise an angry client once (and with very good reason).
Grissallia 🏳️⚧️ /
npub1ld…5txtg
2023-06-28 03:22:58
in reply to nevent1q…ddne
Author Public Key
npub1ldrpr3a5vv862wq5sdjfkjpu5xvher6wl3333z8gveeldpwxh7vsj5txtgPublished at
2023-06-28 03:22:58Event JSON
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"content": "nostr:npub1zqfr7rglvjq852p2ezsgs7gjmu47ahmy5p969f9gk56k8rmazywqtg2a0w As level 3 tech support, and way too many years at the coalface, can confirm.\n\nYelling at anyone in the chain is going to get you nowhere at best, and may find new and unexpected difficulties in resolving your problem.\n\nBy the time you get to the upper levels, the people in those roles are generally motivated to resolve your problems to the best of our abilities. The quickest way to demotivate us is to abuse us. I frequently have up to a dozen high priority demands on my time.\n\nWe are humans, we are usually stressed, and we want to do the best for you we can. If you want to make my life harder because you believe you're entitled to priority service, or because you're too immature to act like an adult, you will be deprioritised.\n\nThe ones that I can resolve without an emotional cost WILL get prioritised over an abusive customer, because we have to manage our time and emotional energy.\n\nIf I know that resolving your issue is going to ruin the rest of my day because you can't control your temper, I'm pushing off contacting you until close to the end of the day.\n\nThat's not being capricious or mean, it's being fair to all of the *other* people I'm also trying to assist. If your inability to manage your emotions is going to make it harder for me to do my job, then I may resolve your issue in half an hour, but wait until the end of the day to let you know so that I can let off steam immediately after dealing with you.\n\nOh, and demanding to speak to my manager? Congratulations. I have an *excellent* working relationship with him, and a track record of keeping problems off his desk so he can focus on his priority tasks.\n\nWhich means that when you pull that shit, he KNOWS what kind of person you are, and he will most likely take your call, then finish the call, and tell me to continue as I was.\n\nIn the six years we've worked together, I think he's asked me to prioritise an angry client once (and with very good reason).",
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