Troy on Nostr: A bot programmed to use canned responses to known problems (then handing off to a ...

A bot programmed to use canned responses to known problems (then handing off to a human when it can't resolve) would have been better than using AI.

You'd think a company selling products to developers would know this.

quoting
nevent1q…82m3

“And here’s where it gets batshit: Cursor has a support email, so users emailed them to find out. The support peson told everyone this was ‘expected behavior’ under their new login policy.

One problem. There was no support team, it was an AI designed to 'mimic human responses'

That answer, totally made up by the bot, spread like wildfire.”

https://news.ycombinator.com/item?id=43683012