What incentive is there for a business to focus on process, quality and ‘getting it right’ if even something as big as this has zero financial impact?
"Notably, both analysts aren’t predicting a big loss from irate customers asking for compensation, in part because many likely have insurance against these risks. J.P. Morgan guessed CrowdStrike might have to put aside $500 million for potential legal action and related costs. As a bullish sign, noted Morgan Stanley, CrowdStrike doesn’t appear to have granted concessions or credits to its customers."
Sorry - as I post can’t recall where this quote co... john.philpin.com https://john.philpin.com/2024/08/05/what-incentive-is.html
johnphilpin / John Philpin
npub1yu…5rlu2
2024-08-05 02:28:17
Author Public Key
npub1yuckd9cjw2hxgezqzp87q0cftulfa480n8hfj9xazeqrsna7cpmq75rlu2Published at
2024-08-05 02:28:17Event JSON
{
"id": "22a999d35f4fa989da036f47c1c992b30bf783ee797705b12a5b899c04884d85",
"pubkey": "273166971272ae646440104fe03f095f3e9ed4ef99ee9914dd1640384fbec076",
"created_at": 1722824897,
"kind": 1,
"tags": [],
"content": "What incentive is there for a business to focus on process, quality and ‘getting it right’ if even something as big as this has zero financial impact?\n\n\"Notably, both analysts aren’t predicting a big loss from irate customers asking for compensation, in part because many likely have insurance against these risks. J.P. Morgan guessed CrowdStrike might have to put aside $500 million for potential legal action and related costs. As a bullish sign, noted Morgan Stanley, CrowdStrike doesn’t appear to have granted concessions or credits to its customers.\"\n\nSorry - as I post can’t recall where this quote co... john.philpin.com https://john.philpin.com/2024/08/05/what-incentive-is.html",
"sig": "205b631e7235c3dd80a749f85ad4aa85cf9d44528f7e7dc07451fa37a890bebe4e7495cf5af08cfe57cabb408d48569c81ba0ee88cbc893bd44ec3fd5ba9f712"
}