Case Study: How Aggressively Should a Bank Pursue AI?
==========
Siti Rahman, the CEO of Malaysia-based NVF Bank, is considering turning the traditional bank into an AI-first institution. The head of AI innovation, Michael Lim, proposes a plan that involves a substantial investment to transform the bank, reducing headcount and branches. The bank's CFO cautions against valuing efficiency above all else. Siti must weigh the bank's mixed history with AI, the resistance to losing the human touch in banking services, and the risks of falling behind in technology. Two experts, Noemie Ellezam-Danielo and Sastry Durvasula, offer advice. Siti must decide whether to pursue AI aggressively or take a prudent, incremental approach to innovation.
#Ai #Banking #Innovation
https://hbr.org/2024/05/case-study-how-aggressively-should-a-bank-pursue-ai
HBR.org Daily /
npub182…utc0m
2024-04-10 22:17:40
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npub182l3m3flp4zph5yf7a6q7jem3dj7pjr6cx0xpqhu9st9wm54fk5s8utc0mPublished at
2024-04-10 22:17:40Event JSON
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"content": "Case Study: How Aggressively Should a Bank Pursue AI?\n==========\n\nSiti Rahman, the CEO of Malaysia-based NVF Bank, is considering turning the traditional bank into an AI-first institution. The head of AI innovation, Michael Lim, proposes a plan that involves a substantial investment to transform the bank, reducing headcount and branches. The bank's CFO cautions against valuing efficiency above all else. Siti must weigh the bank's mixed history with AI, the resistance to losing the human touch in banking services, and the risks of falling behind in technology. Two experts, Noemie Ellezam-Danielo and Sastry Durvasula, offer advice. Siti must decide whether to pursue AI aggressively or take a prudent, incremental approach to innovation.\n\n#Ai #Banking #Innovation\n\nhttps://hbr.org/2024/05/case-study-how-aggressively-should-a-bank-pursue-ai",
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