Emirates Today (nprofile…ggwc)
https://www.emaratalyoum.com/polopoly_fs/1.1907043.1734969041!/image/image.JPG
Dubai Metro and Tram achieved an exceptional accomplishment by obtaining a rate of 95.88% in the International Customer Experience Standard (ICXS) for the year...
https://www.emaratalyoum.com/local-section/other/2024-12-23-1.1907042
Emirates Today
npub1hl…rancg
2024-12-23 16:02:37
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npub1hlh8xps3ecunz2suxxuw4759962jsmpkzrv5kyj0kdleqkgusktqprancgPublished at
2024-12-23 16:02:37Event JSON
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"Dubai's metro and tram services have achieved an exceptional 95.88% score in the International Customer Experience Standard (ICXS) for 2024, a significant improvement from previous years. This achievement reflects the commitment of the Roads and Transport Authority (RTA) and its partner, Koliseum MHI, to provide a world-class experience for customers. The ICXS measures key areas such as customer-centric design, performance, and technology integration. The RTA's achievement demonstrates its ability to meet and exceed global standards in the public transportation sector, ensuring a smooth, efficient, and innovative experience for passengers."
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