Goes online to service provider; information there doesn't seem to address my situation.Calls service provider; ends up with voice response system that's even stupider than usual, and which gives information that flat-out contradicts what the web site is telling me. “Representative". “Your wait time will be approximately 31 years. Do you want us to call you?” <presses 1>. 20 minutes later, they call me. "Is this a good time to talk?” <presses 1>. <hears hold music> <far end HANGS UP>. Calls back; fights the voice system some more (and it's acting worse). "Your wait time will be approximately 20 years." <doesn't press 1; stays online> 30 seconds later, an apparently *knowledgable* human comes on and answers my questions. He gives an excuse but not a good reason for the voice system’s answer. I suggested that he pass up the line that they should really get their two systems to give the same answer, and to give the details that I really needed.
Feh.
Steve Bellovin /
npub1rt…nashz
2025-03-14 21:00:43
Author Public Key
npub1rt8xs3e8gkexg2f5cctjckv57hcffuqaad6jz3wj2gj7vdag0fgqwnashzPublished at
2025-03-14 21:00:43Event JSON
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"content": "Goes online to service provider; information there doesn't seem to address my situation.Calls service provider; ends up with voice response system that's even stupider than usual, and which gives information that flat-out contradicts what the web site is telling me. “Representative\". “Your wait time will be approximately 31 years. Do you want us to call you?” \u003cpresses 1\u003e. 20 minutes later, they call me. \"Is this a good time to talk?” \u003cpresses 1\u003e. \u003chears hold music\u003e \u003cfar end HANGS UP\u003e. Calls back; fights the voice system some more (and it's acting worse). \"Your wait time will be approximately 20 years.\" \u003cdoesn't press 1; stays online\u003e 30 seconds later, an apparently *knowledgable* human comes on and answers my questions. He gives an excuse but not a good reason for the voice system’s answer. I suggested that he pass up the line that they should really get their two systems to give the same answer, and to give the details that I really needed.\nFeh.",
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