A thread over on bluesky talking about why AI chatbot suck as an interface.
I see the basic logic is thus:
1. Folks (customers) want to talk to a human because that's a high bandwidth, relationship-based interaction. "We can explore a problem together!"
2. But modern call centers turn humans into robots. Expert systems with canned response are a means of creating efficiencies and predictable responses. Deskilling, it is called.
Daniel Cook /
npub1f2…0jc5h
2024-04-07 16:57:01
Author Public Key
npub1f2a72m5dq7nqnywfu08ja6vd9fk4d09e8c7jx4v823qxya8r8hwq40jc5hPublished at
2024-04-07 16:57:01Event JSON
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