Hey, I had a similar experience with a Takealot vendor (Mine was a device that failed under warranty, they kept sending it back as "Tested, Fixed" when it was clear they hadn't even opened the packaging.)
I eventually went public on social media, and that's when I learned that Takealot's social media team have a LOT more clout than their actual support team. They sent a courier to collect it one last time then gave me a full refund so I could buy an equivalent new unit (from another supplier!). Weeks later, the support team called to let me know that the supplier was insisting that I was lying and would I like to continue with my case 🤣
Allen Very Serious Versfeld /
npub1d7…7yxsc
2024-06-20 12:54:28
in reply to nevent1q…glf2
Author Public Key
npub1d7nwlh7ktgzljmmcf0gpwv2ytqv3kqt7vjwm25e0tcmxwsng58kqx7yxscPublished at
2024-06-20 12:54:28Event JSON
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"content": "Hey, I had a similar experience with a Takealot vendor (Mine was a device that failed under warranty, they kept sending it back as \"Tested, Fixed\" when it was clear they hadn't even opened the packaging.)\n\nI eventually went public on social media, and that's when I learned that Takealot's social media team have a LOT more clout than their actual support team. They sent a courier to collect it one last time then gave me a full refund so I could buy an equivalent new unit (from another supplier!). Weeks later, the support team called to let me know that the supplier was insisting that I was lying and would I like to continue with my case 🤣",
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