I'd like to ask a few open support related questions to the Coinkite (npub12ct…c5ky) team. After updating the firmware on my Coldcard MK4 I am now experiencing a frozen screen and can not use the device. The device freezes before the PIN screen.
The Coinkite team have responded to my posts in the Telegram channel and also via email but I haven't received any answers to the main questions I would like answered:
- Is this a wider issue with other users after upgrading the firmware to 5.4.0?
- Is the device able to be restored or will it be unusable from now?
I have had this device for 2 years and have had no issues and from my own research think it's a good product.
I have a backup which I can restore so am not at risk of losing coins but am trying to find out what caused this and if I can remedy it.
If anyone else has experienced this or has any suggestions (other than requesting me seed phrase 😄 ) I'd like to hear them.
NVK (npub1az9…m8y8)
ODELL (npub1qny…95gx)
CodyEllingham (npub1uth…mmmu)
BTCNautilus (npub19zv…z3fd)
HGW39
npub1pr…97ulg
2024-10-13 03:28:26
Author Public Key
npub1prkjt5zda4qaghdt44tv6rkaldqqqgf6jwywftg8jstefmc9xars497ulgPublished at
2024-10-13 03:28:26Event JSON
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"created_at": 1728790106,
"kind": 1,
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"content": "I'd like to ask a few open support related questions to the nostr:npub12ctjk5lhxp6sks8x83gpk9sx3hvk5fz70uz4ze6uplkfs9lwjmsq2rc5ky team. After updating the firmware on my Coldcard MK4 I am now experiencing a frozen screen and can not use the device. The device freezes before the PIN screen.\nThe Coinkite team have responded to my posts in the Telegram channel and also via email but I haven't received any answers to the main questions I would like answered:\n- Is this a wider issue with other users after upgrading the firmware to 5.4.0?\n- Is the device able to be restored or will it be unusable from now?\nI have had this device for 2 years and have had no issues and from my own research think it's a good product.\nI have a backup which I can restore so am not at risk of losing coins but am trying to find out what caused this and if I can remedy it.\nIf anyone else has experienced this or has any suggestions (other than requesting me seed phrase 😄 ) I'd like to hear them.\n nostr:npub1az9xj85cmxv8e9j9y80lvqp97crsqdu2fpu3srwthd99qfu9qsgstam8y8\n nostr:npub1qny3tkh0acurzla8x3zy4nhrjz5zd8l9sy9jys09umwng00manysew95gx\n nostr:npub1uth29ygt090fe640skhc8l34d9s7xlwj4frxs2esezt7n6d64nwsqcmmmu\n nostr:npub19zvj4ssnqjn8v37qq0ha76q22vf4venhkuxdw75ehszujqayjuqspdz3fd\n",
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}