I just received another of my favorite kind of reply to a commercial software product bug report, and it goes something like this:
___
Hi, Shawn,
Thank you for your valuable feedback. It’s important to us. It’s how we grow and become better as a company.
After further review, I see how [bug I reported] could [obtuse way of describing a complete failure of a key feature to function as expected by a minimally reasonable person].
Unfortunately, we don’t currently have resources allocated to this [convoluted way to describe the feature-breaking bug which effects the value customers derive from your paid product], but I’ve passed your feedback on to our product team.
Have a great day. Stay safe.
shawn / Shawn ⚡️
npub1cl…upup9
2023-03-23 03:38:52
Author Public Key
npub1clk6vc9xhjp8q5cws262wuf2eh4zuvwupft03hy4ttqqnm7e0jrq3upup9Published at
2023-03-23 03:38:52Event JSON
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"content": "I just received another of my favorite kind of reply to a commercial software product bug report, and it goes something like this: \n___\n\nHi, Shawn,\n\nThank you for your valuable feedback. It’s important to us. It’s how we grow and become better as a company.\n\nAfter further review, I see how [bug I reported] could [obtuse way of describing a complete failure of a key feature to function as expected by a minimally reasonable person]. \n\nUnfortunately, we don’t currently have resources allocated to this [convoluted way to describe the feature-breaking bug which effects the value customers derive from your paid product], but I’ve passed your feedback on to our product team. \n\nHave a great day. Stay safe.",
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