I've had a couple of tickets open with a SaaS provider for several months. No response from them.
Last week, I noticed they were having a developer day in London.
So, yesterday, I went along and (politely) accosted their DevRel team and demo'd the bugs in their product.
Hopefully, they're now being escalated.
Not entirely sure if that was fair / ethical of me. But it was the only way I could actually speak to a human about the issue.
We'll see if it makes a difference!
Terence Eden /
npub1lh…aa5ll
2024-07-10 07:16:27
Author Public Key
npub1lh05slh2nk6h5m3jp7qwtjmrmegtah6nj626g8qdg3a7ds3kg0ss9aa5llPublished at
2024-07-10 07:16:27Event JSON
{
"id": "cb466318d0675c491fe746a6e211719a025ddb5a10ef1d59214e114eb5b4386d",
"pubkey": "fddf487eea9db57a6e320f80e5cb63de50bedf539695a41c0d447be6c23643e1",
"created_at": 1720595787,
"kind": 1,
"tags": [
[
"proxy",
"https://mastodon.social/users/Edent/statuses/112760965558215032",
"activitypub"
]
],
"content": "I've had a couple of tickets open with a SaaS provider for several months. No response from them.\n\nLast week, I noticed they were having a developer day in London.\n\nSo, yesterday, I went along and (politely) accosted their DevRel team and demo'd the bugs in their product.\n\nHopefully, they're now being escalated.\n\nNot entirely sure if that was fair / ethical of me. But it was the only way I could actually speak to a human about the issue.\n\nWe'll see if it makes a difference!",
"sig": "9ff273c783c4d7f513f3801dc472fa49efe07f504fdc2626614f807455e5c71dfee6bc1befb9d2f97d8719e23ee524b751d8f94c247bca0111f61c95c6c97832"
}