Revolut has an issue with fraudsters using their service as a 'mule account' to transit stolen funds. Their lean service model means that their support often sucks, but from my experience, they normally resolve things after a while. The fact that you were using a new device was no doubt noticed by their risk model.
I'd give them an opportunity (a week or so) to resolve it, since after a few days elapse, their algo will have more certainty that there's no fraud (I.e they won't have received a report). I think that the Revolut leadership are genuinely trying to do the right thing in difficult circumstances.
Also, if you pay for a premium account, the service gets incrementally better. Ultra account holders can generally speak to a competent human with no hold time.
Having a second Clown World phone, just for KYC services, is probably the right plan.
Analogue Dog
npub103…g6vh8
2025-01-11 14:32:29
in reply to nevent1q…5cny
Author Public Key
npub1039a2tgr9g7d0mvhm87tzj4vh0mk58wyu7tudnfqdqutp42r50wsug6vh8Published at
2025-01-11 14:32:29Event JSON
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"content": "Revolut has an issue with fraudsters using their service as a 'mule account' to transit stolen funds. Their lean service model means that their support often sucks, but from my experience, they normally resolve things after a while. The fact that you were using a new device was no doubt noticed by their risk model.\n\nI'd give them an opportunity (a week or so) to resolve it, since after a few days elapse, their algo will have more certainty that there's no fraud (I.e they won't have received a report). I think that the Revolut leadership are genuinely trying to do the right thing in difficult circumstances.\n\nAlso, if you pay for a premium account, the service gets incrementally better. Ultra account holders can generally speak to a competent human with no hold time.\n\nHaving a second Clown World phone, just for KYC services, is probably the right plan.",
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