My husband drove across the country with our eldest son to take him and his car to college. The trip was wonderful until it got time to go home. If United Airlines corporate goal was to have the industry's worst customer service, they couldn't be worse.
My husband's flight was delayed repeatedly, so he knew he wouldn't make his connecting flight. He looked online for a later connecting flight and found one that left 3 hours later than the one he was booked on. He then called United to try to transfer his reservation to the later flight. United told him that the flight didn't exist. (It did) When his initial flight got delayed even more so he couldn't make this 3 hour later leg he talked to customer service about a flight that was scheduled to get to Denver earlier than his current flight now was scheduled to get to Denver. He was put on standby and told he was first inline on the new flight. When he walked to the gate, he was 3rd in line. They lied. After he missed his leg home, he went to talk to customer service to get his bag fee refunded since he had to uncheck his bag since he had to spend the night in a hotel. The first clerk he got to after standing in a long line, said "I can't help you. I'm off the clock. I'm going home." He waited for the next clerk to help him. When he got to her, she said the same thing. "I can't help you. I'm off the clock. I'm going home." He waited on the 3rd clerk. When he got to her she said the same thing again. ""I can't help you. I'm off the clock. I'm going home." He replied that he wanted to go home, too and he was supposed to be home before now. Please help. She refused. When he finally got to the last clerk, she said she couldn't help him, only customer support could help him. He asked wasn't this customer support, but she said only the customer support outside of security could help. (Keep in mind their were 4 more clerks doing absolutely at the desk next to them, but those clerks were "reserved" for first class customers).
Somewhere in this whole shenanigan he was put on a flight home exactly 24 hours after he was supposed to get home. He went and talked to the outside customer support about getting his checked baggage fees refunded. They said only the phone customer support people could help him and he would have to provide a bunch of documentation. He was also put on stand by for an earlier flight and once again told that he was first inline. When he got to the gate, he was 4th. (They lied again). We think they kept giving him the runaround and lying to him because they didn't want to help him and hoped he would give up on being taken care of.
If there is any way you can avoid flying United. I strongly recommend it. This is no way to treat your customers.
#grownostr #united #UAL #bad service #customerservice #boycott
LibertyGal /
npub1ae…j63av
2023-08-19 16:44:19
Author Public Key
npub1aeex27mygl2ca7j4hnxl85ce2hhu8gg5au557d5ykd6tjsdfa5ssfj63avPublished at
2023-08-19 16:44:19Event JSON
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"content": "My husband drove across the country with our eldest son to take him and his car to college. The trip was wonderful until it got time to go home. If United Airlines corporate goal was to have the industry's worst customer service, they couldn't be worse.\n\nMy husband's flight was delayed repeatedly, so he knew he wouldn't make his connecting flight. He looked online for a later connecting flight and found one that left 3 hours later than the one he was booked on. He then called United to try to transfer his reservation to the later flight. United told him that the flight didn't exist. (It did) When his initial flight got delayed even more so he couldn't make this 3 hour later leg he talked to customer service about a flight that was scheduled to get to Denver earlier than his current flight now was scheduled to get to Denver. He was put on standby and told he was first inline on the new flight. When he walked to the gate, he was 3rd in line. They lied. After he missed his leg home, he went to talk to customer service to get his bag fee refunded since he had to uncheck his bag since he had to spend the night in a hotel. The first clerk he got to after standing in a long line, said \"I can't help you. I'm off the clock. I'm going home.\" He waited for the next clerk to help him. When he got to her, she said the same thing. \"I can't help you. I'm off the clock. I'm going home.\" He waited on the 3rd clerk. When he got to her she said the same thing again. \"\"I can't help you. I'm off the clock. I'm going home.\" He replied that he wanted to go home, too and he was supposed to be home before now. Please help. She refused. When he finally got to the last clerk, she said she couldn't help him, only customer support could help him. He asked wasn't this customer support, but she said only the customer support outside of security could help. (Keep in mind their were 4 more clerks doing absolutely at the desk next to them, but those clerks were \"reserved\" for first class customers).\n\nSomewhere in this whole shenanigan he was put on a flight home exactly 24 hours after he was supposed to get home. He went and talked to the outside customer support about getting his checked baggage fees refunded. They said only the phone customer support people could help him and he would have to provide a bunch of documentation. He was also put on stand by for an earlier flight and once again told that he was first inline. When he got to the gate, he was 4th. (They lied again). We think they kept giving him the runaround and lying to him because they didn't want to help him and hoped he would give up on being taken care of. \n\nIf there is any way you can avoid flying United. I strongly recommend it. This is no way to treat your customers.\n\n#grownostr #united #UAL #bad service #customerservice #boycott",
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