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✍️ The housing ombudsman warns of growing anger and social tension due to poor housing conditions, with a 474% increase in complaints since 2019/20.
👉 474% increase in complaints about substandard living conditions since 2019/20
👉 Repairs are the single biggest driver of complaints, accounting for 45% of workload
👉 Poor practice, including delayed repairs and inadequate maintenance, is a key driver of complaints
👉 The ombudsman calls for a transformative overhaul of the sector, including a national tenant body and long-term funding
#RichardBlakeway #AwaabIshak #England #Rochdale #housing
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Richard Blakeway says 474% increase in complaints to his office in last five years points to risk of ‘social disquiet’‘It feels like there’s no communication’: a social tenant’s struggle for safe housingThe housing ombudsman has warned “simmering anger at poor housing conditions” could boil over into social tension as his office recorded a 474% increase in complaints about substandard living conditions since 2019/20.Richard Blakeway, the housing ombudsman for England, said repairs were now the single biggest driver of complaints his office deals with, accounting for 45% of its workload. Continue reading...
https://www.theguardian.com/society/2025/may/29/housing-ombudsman-for-england-warns-of-simmering-anger-over-living-conditions