CarlosAutonomous on Nostr: ZBD mind letting me know how I can access my account seeing as you seem to refuse to ...
ZBD (npub1ear…ja5j) mind letting me know how I can access my account seeing as you seem to refuse to respond to support requests through the website!
Earlier in the year you offered developer accounts to Nostr relay runners such as myself so that we might take payments.
For some time now I've been unable to access my account or funds (through either the developer dashboard or android app) and always receive "Error. Issue detected. Please contact support".
In order to contact support one has to first create a support account and is then faced with a form that insists on a 'gamertag'. Text on the form suggests that the way to get ones gamertag is to login to the app... which I'm blocked from! Well done, you've created a system in which nobody that is locked from their account, for whatever reason, is able to ask you for support! 👏
So I've submitted a support request over a week ago using a fake gamertag and explanation of the situation, simply so that the form might actually submit. It seemed to work and I received a confirmation email telling me to expect a response in 24-48 hrs. A week goes by and no response so I log in to the support site to find that there are no support requests listed!!! I guess it was deleted by one of your staff? Rejected for not being a valid gamertag?
I then go back to the confirmation email and see there's an option to reply directly, so I do that and wait another couple of days. Still nothing.
So here I am, you've left me little choice to now post this publicly. Please sort this out!
There's probably only a few sats in my account TBH but it's the fact of the matter, and also the amount of time I've wasted trying to sort this out, that is bugging me! Not a great look at all.
Earlier in the year you offered developer accounts to Nostr relay runners such as myself so that we might take payments.
For some time now I've been unable to access my account or funds (through either the developer dashboard or android app) and always receive "Error. Issue detected. Please contact support".
In order to contact support one has to first create a support account and is then faced with a form that insists on a 'gamertag'. Text on the form suggests that the way to get ones gamertag is to login to the app... which I'm blocked from! Well done, you've created a system in which nobody that is locked from their account, for whatever reason, is able to ask you for support! 👏
So I've submitted a support request over a week ago using a fake gamertag and explanation of the situation, simply so that the form might actually submit. It seemed to work and I received a confirmation email telling me to expect a response in 24-48 hrs. A week goes by and no response so I log in to the support site to find that there are no support requests listed!!! I guess it was deleted by one of your staff? Rejected for not being a valid gamertag?
I then go back to the confirmation email and see there's an option to reply directly, so I do that and wait another couple of days. Still nothing.
So here I am, you've left me little choice to now post this publicly. Please sort this out!
There's probably only a few sats in my account TBH but it's the fact of the matter, and also the amount of time I've wasted trying to sort this out, that is bugging me! Not a great look at all.