ZBD (npub1ear…ja5j) mind letting me know how I can access my account seeing as you seem to refuse to respond to support requests through the website!
Earlier in the year you offered developer accounts to Nostr relay runners such as myself so that we might take payments.
For some time now I've been unable to access my account or funds (through either the developer dashboard or android app) and always receive "Error. Issue detected. Please contact support".
In order to contact support one has to first create a support account and is then faced with a form that insists on a 'gamertag'. Text on the form suggests that the way to get ones gamertag is to login to the app... which I'm blocked from! Well done, you've created a system in which nobody that is locked from their account, for whatever reason, is able to ask you for support! 👏
So I've submitted a support request over a week ago using a fake gamertag and explanation of the situation, simply so that the form might actually submit. It seemed to work and I received a confirmation email telling me to expect a response in 24-48 hrs. A week goes by and no response so I log in to the support site to find that there are no support requests listed!!! I guess it was deleted by one of your staff? Rejected for not being a valid gamertag?
I then go back to the confirmation email and see there's an option to reply directly, so I do that and wait another couple of days. Still nothing.
So here I am, you've left me little choice to now post this publicly. Please sort this out!
There's probably only a few sats in my account TBH but it's the fact of the matter, and also the amount of time I've wasted trying to sort this out, that is bugging me! Not a great look at all.
CarlosAutonomous / Carlito
npub1qq…mctgs
2023-11-02 11:08:31
Author Public Key
npub1qqqqqqqut3z3jeuxu70c85slaqq4f87unr3vymukmnhsdzjahntsfmctgsPublished at
2023-11-02 11:08:31Event JSON
{
"id": "0daccaf9216e312466eae807e557844134003adcc9fa64ab80bb5eda1efc954b",
"pubkey": "000000001c5c45196786e79f83d21fe801549fdc98e2c26f96dcef068a5dbcd7",
"created_at": 1698923311,
"kind": 1,
"tags": [
[
"p",
"cf473ebe9736ba689c718de3d5ef38909bca57db3c38e3f9de7f5dadfc88ed6f",
"",
"mention"
]
],
"content": " nostr:npub1earna05hx6ax38r33h3atmecjzdu547m8suw87w70aw6mlyga4hsqcja5j mind letting me know how I can access my account seeing as you seem to refuse to respond to support requests through the website!\n\nEarlier in the year you offered developer accounts to Nostr relay runners such as myself so that we might take payments.\n\nFor some time now I've been unable to access my account or funds (through either the developer dashboard or android app) and always receive \"Error. Issue detected. Please contact support\". \n\nIn order to contact support one has to first create a support account and is then faced with a form that insists on a 'gamertag'. Text on the form suggests that the way to get ones gamertag is to login to the app... which I'm blocked from! Well done, you've created a system in which nobody that is locked from their account, for whatever reason, is able to ask you for support! 👏\n\nSo I've submitted a support request over a week ago using a fake gamertag and explanation of the situation, simply so that the form might actually submit. It seemed to work and I received a confirmation email telling me to expect a response in 24-48 hrs. A week goes by and no response so I log in to the support site to find that there are no support requests listed!!! I guess it was deleted by one of your staff? Rejected for not being a valid gamertag?\n\nI then go back to the confirmation email and see there's an option to reply directly, so I do that and wait another couple of days. Still nothing.\n\nSo here I am, you've left me little choice to now post this publicly. Please sort this out!\n\nThere's probably only a few sats in my account TBH but it's the fact of the matter, and also the amount of time I've wasted trying to sort this out, that is bugging me! Not a great look at all.",
"sig": "3f2244ca16b210b5249467aafb5a6241f12dda1b1ef03c753b316df745b13b51af43c2f7b579c8ec2d0d2b000136f7d0276213c594b5b05c3d60003037200ee7"
}