I had this realization when I was in an American airport.
American customer support systems suck. They’re disorganized, and much more work than they’re worth.
But American customer support representatives? The best in the world.
You almost want to forgive Americans’ poor systems since their reps are first class. Almost—but there’s a caveat.
The poor reps have to deal with the terrible systems, and the systems owe them a clear debt.
Chris Trottier /
npub1u7…fpyyz
2023-04-03 08:28:01
in reply to nevent1q…7mgz
Author Public Key
npub1u7yme6efrch2h8slp6vesdf94uxmce0cudrmusesez3w7twf4fds8fpyyzPublished at
2023-04-03 08:28:01Event JSON
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