MacRumors on Nostr: Sonos Can't Release Old App for Customers Unhappy With Design Changes Sonos won't be ...
Sonos Can't Release Old App for Customers Unhappy With Design Changes
Sonos won't be able to re-release its old app to appease customers that have been dissatisfied with the new version of the app, Sonos CEO Patrick Spence today said on Reddit (via The Verge).
Spence said that he was "hopeful" the old app would be able to be re-released up until "very recently" as an alternative for people having issues, but Sonos found that doing so would ultimately make the issues worse because of backend updates to cloud servers and the software that runs on speakers.
Everything has been on the table in terms of finding the fastest path to fixing your systems. In fact, until very recently I'd been hopeful that we could re-release the old app (S2) as an alternative for those of you that are having issues that we've not yet resolved.
Earlier this month, The Verge reported that Sonos was considering bringing back the original version of its app, and Sonos was reportedly hopeful that allowing customers to revert to the old app would provide an interim solution as the company works to improve the new app. It sounds like that plan has been scrapped, which is unfortunate for customers who are having problems with the redesign.
redesigned version of its app back in May, and it has turned out to be a disaster for the company. Sonos customers quickly found that the new app lacked several key features and was riddled with bugs, and there have been ongoing complaints for months.
issued an apology in July and shared an outline of future update plans that will see missing features returned in September and October. In August, Sonos said that it would delay two upcoming product launches planned for 2024 to focus on improving the app.
Tag: Sonos
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https://www.macrumors.com/2024/08/20/sonos-not-rereleasing-old-app/Published at
2024-08-20 23:30:14Event JSON
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"content": "Sonos Can't Release Old App for Customers Unhappy With Design Changes\n\nhttps://images.macrumors.com/article-new/2024/04/sonos-redesigned-app.jpg\n\nSonos won't be able to re-release its old app to appease customers that have been dissatisfied with the new version of the app, Sonos CEO Patrick Spence today said on Reddit (via The Verge).\r\n\r\n\r\nSpence said that he was \"hopeful\" the old app would be able to be re-released up until \"very recently\" as an alternative for people having issues, but Sonos found that doing so would ultimately make the issues worse because of backend updates to cloud servers and the software that runs on speakers.\r\nEverything has been on the table in terms of finding the fastest path to fixing your systems. In fact, until very recently I'd been hopeful that we could re-release the old app (S2) as an alternative for those of you that are having issues that we've not yet resolved.\r\n\r\n\r\nEarlier this month, The Verge reported that Sonos was considering bringing back the original version of its app, and Sonos was reportedly hopeful that allowing customers to revert to the old app would provide an interim solution as the company works to improve the new app. It sounds like that plan has been scrapped, which is unfortunate for customers who are having problems with the redesign.\r\n\r\nredesigned version of its app back in May, and it has turned out to be a disaster for the company. Sonos customers quickly found that the new app lacked several key features and was riddled with bugs, and there have been ongoing complaints for months.\r\n\r\nissued an apology in July and shared an outline of future update plans that will see missing features returned in September and October. In August, Sonos said that it would delay two upcoming product launches planned for 2024 to focus on improving the app.\r\n\r\nTag: Sonos\nThis article, \"Sonos Can't Release Old App for Customers Unhappy With Design Changes\" first appeared on MacRumors.com\nDiscuss this article in our forums\n\nhttps://www.macrumors.com/2024/08/20/sonos-not-rereleasing-old-app/",
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