Part 4: The Way Out
Unacceptable performance is the consequence of a chain of failures to put the user first. Breaking the chain usually requires just one insistent advocate. Disasters like BenefitsCal are not inevitable. Responsibility is always an option, and it's generally easier and cheaper in the medium to long run.
https://infrequently.org/2024/08/the-way-out/
Alex Russell /
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2024-08-16 15:15:41
in reply to nevent1q…7y8y
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npub1pf4zt8xadv25njtqjx4qztc9227ufgm0ykz7lllqt8htydferhwqw9pgxqPublished at
2024-08-16 15:15:41Event JSON
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