New blog post: Zero support policy (the right way)
I like to treat every support issue as bug. As an indication that there is something in my product, documentation, or process that is broken. Otherwise there wouldn’t have been a support issue in the first place.
Is it an impossible goal? Sure. But aiming for it drives real improvement.
https://henko.net/blog/zero-support-policy/
#programming #softwaredevelopment #support
Henrik Jernevad /
npub1lh…uqm65
2024-10-29 06:50:23
Author Public Key
npub1lh4njeap95994lk7drgky3msmq4fpxc6kssvvulpfjvqagkgmvqswuqm65Published at
2024-10-29 06:50:23Event JSON
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