I have a web content/UX type question.
People at my company keep saying that they want to know who to contact about topic X.
I have a theory that they really just want to know the answer to a question, and because so little is documented, they have learned to track down SMEs instead.
Is there any research around self-service models?
I get that you can’t answer every question, but you can answer the basics
Bomkatt /
npub1ex…dnr4r
2025-02-20 19:46:12
Author Public Key
npub1exd5m9gc9hm7n6m9h3m8l07jh45c9lrnld06d5prqcmrs3d3hdss6dnr4rPublished at
2025-02-20 19:46:12Event JSON
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"content": "I have a web content/UX type question. \n\nPeople at my company keep saying that they want to know who to contact about topic X. \n\nI have a theory that they really just want to know the answer to a question, and because so little is documented, they have learned to track down SMEs instead. \n\nIs there any research around self-service models? \n\nI get that you can’t answer every question, but you can answer the basics",
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