I also called Kaiser Member Services and filed an "urgent grievance" (just what it sounds like) and followed up by filing a complaint with the California Patient Advocate:
https://www.dmhc.ca.gov/
In both the complaint and the grievance, I made sure to note that the outgoing message at Nuclear Medicine scheduling was giving out false information (it said, "Sorry, all lines are busy," even at 2am!).
18/
Cory Doctorow /
npub1yx…75qvv
2024-11-06 00:26:47
in reply to nevent1q…zf0p
Author Public Key
npub1yxzkmtuyctjw2pffp6e9uvyrkp29hrqra2tm3xp3z9707z06muxsg75qvvPublished at
2024-11-06 00:26:47Event JSON
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