Charles U. Farley on Nostr: Companies outsourced critical functions like logs, monitoring, and paging, because ...

Companies outsourced critical functions like logs, monitoring, and paging, because they thought it would be cheaper. Meanwhile, once the outsourcing companies had hoovered up all the expertise in how to do those things, they started jacking up prices. And now these companies are paying the much larger but harder to measure costs that come from being stingy with your logs and metrics and making people jump through hoops to get necessary PagerDuty access.

Like with knowledge of how to build datacenters and operate on-prem servers, this expertise was built over decades. It will take decades to get it back. Tech as we know it seems unlikely to survive the mistake of outsourcing business-critical functions to companies that suffer far lower consequences than their customers when they fuck up.