npub1zylk3x2cvl79r854gtnqjvh7cjns6zzynvf39llvfvh6gl89cgvslct54n (npub1zyl…t54n)
as someone who has already modelled services and workflows for 1st and 2nd level, I'd liek to express an objection against this very narrow-minded look into this matter.
There's plenty of scenarios I could come up with where AI would be awesome to assist the agent on the telephone and enable him to both either deliver a quick fix to the customer or improve the whole incident handling process, which is what really stalls humans and prevents them from really interacting with others
gajustempus /
npub1lf…yt00v
2024-01-22 19:10:25
in reply to nevent1q…pzr4
Author Public Key
npub1lffklw0y8franma4ttyvv0genqdxg6nsqcl7pwszfj4c3f2dtlgqnyt00vSeen on
wss://relay.nostr.bandPublished at
2024-01-22 19:10:25Event JSON
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