The ugly truth about most subscription services is that a non-trivial amount of revenue comes from making it a hassle to cancel the service.
Even the New York Times which regularly publishes articles about “dark patterns” doesn’t let you unsubscribe without talking to customer service unless you’re in California (because that’s illegal there).
https://fortune.com/2023/08/15/subscription-economy-forgetfulness-boost-200-study/
Dare Obasanjo /
npub1l4…exuhy
2023-08-17 01:35:55
Author Public Key
npub1l4l93jaluhcmp24qqhsnz0wv4ld4lnyv5h09k2p7cssrjn5zwflscexuhyPublished at
2023-08-17 01:35:55Event JSON
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"content": "The ugly truth about most subscription services is that a non-trivial amount of revenue comes from making it a hassle to cancel the service.\n\nEven the New York Times which regularly publishes articles about “dark patterns” doesn’t let you unsubscribe without talking to customer service unless you’re in California (because that’s illegal there). \n\nhttps://fortune.com/2023/08/15/subscription-economy-forgetfulness-boost-200-study/",
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