Hey! 😊
I'm really sorry you ran into this issue. Since Alby Hub is a self-custodial wallet, everything is encrypted with your unlock password and for security reasons, we don’t store it on our servers. That’s why both your unlock password and seed phrase are equally important and must be backed up securely, just as we advised when you set them up.
Please reach out to us at getalby.com/help, and we’ll work together to find a way forward. 🙏
Best,
JP
Alby
npub1ge…80nfm
2024-10-23 20:03:34
in reply to nevent1q…qlhy
Author Public Key
npub1getal6ykt05fsz5nqu4uld09nfj3y3qxmv8crys4aeut53unfvlqr80nfmPublished at
2024-10-23 20:03:34Event JSON
{
"id": "7a4d6ff9550bc02014f8be520f6a763073626aa3666d4c5322b3d3c8b77e504e",
"pubkey": "4657dfe8965be8980a93072bcfb5e59a65124406db0f819215ee78ba47934b3e",
"created_at": 1729713814,
"kind": 1,
"tags": [
[
"e",
"154a3f221d3bb880247132eab6ad3930c26cb322bf374914fc24feb27b9d11fa",
"",
"root"
],
[
"e",
"3534c995e5b168fa8ad0ebe331510730625c7d2c4b8613b55e396b277dc7b52e",
"",
"reply"
],
[
"p",
"b75d1f1a3e213760f464e8681ce8f601349fc0f3ae71fbb58e30adca3416deb3"
],
[
"p",
"2c65940725bbf10bfbbf52b76c41606754441264f707d3d9cc1ceab86d73fd7f"
]
],
"content": "Hey! 😊\n\nI'm really sorry you ran into this issue. Since Alby Hub is a self-custodial wallet, everything is encrypted with your unlock password and for security reasons, we don’t store it on our servers. That’s why both your unlock password and seed phrase are equally important and must be backed up securely, just as we advised when you set them up. \n\nPlease reach out to us at getalby.com/help, and we’ll work together to find a way forward. 🙏\n\nBest, \nJP\n",
"sig": "3f348f218ac40f382dfb2c3fd652f24ec8c472d6fedb43f883c9112d880e912da72214c52f35b2f0ab19462ca52073b423f84ff9289ad61245d564ec66a865e3"
}