Years of legal work & advocacy later, Lyft & Uber drivers are *still* refusing rides to blind customers with service animals and the companies are *still* maintaining it's not really their responsibility—this time the blind rider just happened to be a senior judge in DC, so the Washington Post picked up the story: "A federal judge was refused a Lyft ride with his guide dog. He’s not alone."
https://www.washingtonpost.com/dc-md-va/2023/04/20/blind-ride-share-guide-dogs/?pwapi_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWJpZCI6IjMwNDE2MTcxIiwicmVhc29uIjoiZ2lmdCIsIm5iZiI6MTY4MjMwODgwMCwiaXNzIjoic3Vic2NyaXB0aW9ucyIsImV4cCI6MTY4MzYwNDc5OSwiaWF0IjoxNjgyMzA4ODAwLCJqdGkiOiIwMDk1NDQ3Ny1lY2M3LTRmOWYtYTY5Ni01YzVjNGZlZjU1MjIiLCJ1cmwiOiJodHRwczovL3d3dy53YXNoaW5ndG9ucG9zdC5jb20vZGMtbWQtdmEvMjAyMy8wNC8yMC9ibGluZC1yaWRlLXNoYXJlLWd1aWRlLWRvZ3MvIn0.npzJlM3Yf46uRV195OHZfAj9c-AbLdvy1Sqdc3n5fa8
npub189mhhezjxq5xy3pspuxut8pvlhacu9v98v0kwuhnjmlftaumywcsclvrkr (npub189m…vrkr) npub1pyez4h3wxg43xh0skuphunt52fjd3ulas953u4j7l03yyzp85nzsdvlaw8 (npub1pye…law8)
[Note: This issue is not limited to the US tho laws differ.]