AceaSpades on Nostr: I am furious when payment services like Venmo prevent me from spending my own money. ...

I am furious when payment services like Venmo prevent me from spending my own money. I’m simply attempting to send a friend money, but Venmo will not let me.

“Protocols, not permissions”.

We must continue building. God, what an awful financial system we find ourselves in.

My support chat with Venmo:

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AceaSpades: Hi, I’m not sure why, but my transactions fail with “Something went wrong” really often.

*** Redacted joined the chat ***

Redacted: Thank you for contacting Venmo. My name is Redacted from the Purchase Support Team. Please give me a moment while I take a look at your account.

Redacted: Thanks for waiting online.

Redacted: Keeping you safe is a priority for Venmo. If we think the payment you’re sending could be a scam, we will not complete the payment. We aren’t able to force a payment through if our system has determined that it might be a scam.

AceaSpades: Ok, how do I remove the flag?

AceaSpades: And, how can I prevent the issue in the future? Venmo is an important tool in today’s world, and I’d like to continue using it properly

Redacted: If there were any way to bypass this, I’d do it in a heartbeat. I know how stressful this must be, and I’m truly sorry you’re going through this.

AceaSpades: Hmm, how do we proceed then? I must issue this payment and Venmo is the most feasible way

Redacted: Attempting a payment multiple times in quick succession may trigger a temporary block and result in additional declines. With this in mind, please wait a short time before trying again.

Redacted: Please try after 12-24 hours it should work for you.

AceaSpades: I did that yesterday. I just tried making the payment again but was declined on first attempt

Redacted: After checking your log I can confirm there were multiple attempt for the transaction but not try any more transaction and give your account a cooling period.

AceaSpades: I’m confused, sorry. I attempted the transaction several times yesterday. I gave my account a “cooling period” and reattempted about 10 minutes ago. But the failure persists

Redacted: Try again after 12 hours. But this time try with a different card or bank.

AceaSpades: What if a new card or bank is unavailable to me? I’ve had this bank account paired for a long time

Redacted: I totally understand your concern, but at this time this is the only option. We do not have any other solution for it.

AceaSpades: I am very glad that financial technology is evolving away from custodial services, such as Venmo. I do hope that you have an excellent course forward, Redacted, and thank you for your assistance. I also hope that Venmo, and all other services like it which limit our freedom to move our funds as we see fit, expire from this world. Best wishes to you, Redacted, and thank you again.

Redacted: Your welcome and I will pass this suggestion to our Tech Team or to the concern team.

Redacted: Thank you for choosing Venmo. I’m going to close this chat now, but don’t hesitate to start a new chat with us if you need anything else! Chat support is available 7 days a week. Specific hours of operation are found under Contact Us.