This is normal for first-line support. All they have is a script and maybe a knowledge-base with more script in it, because most customer problems can be dealt with cheaply and easily that way.
It's just frustrating to have to exhaust that process if you know that it's something beyond what they can do.
Hugo Mills /
npub1a8…dcqy2
2024-04-04 13:24:09
in reply to nevent1q…35eh
Author Public Key
npub1a88jr7e6ertw4nqq4q49kt7fveuymjp94gtws8wn5pnufg2wvrsqldcqy2Published at
2024-04-04 13:24:09Event JSON
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"content": "This is normal for first-line support. All they have is a script and maybe a knowledge-base with more script in it, because most customer problems can be dealt with cheaply and easily that way.\n\nIt's just frustrating to have to exhaust that process if you know that it's something beyond what they can do.",
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