Kris on Nostr: Moving the support from Slack to Jira has turned a public interactive performance and ...
Moving the support from Slack to Jira has turned a public interactive performance and discussion of operations and operational problems into a set of highly permissioned 1:1 interactions and carefully tracked escalations.
They have carefully assigned priorities and have tracked resolution times.
Published at
2024-04-17 11:52:43Event JSON
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