To all people in #UX, #CX, #TechnicalWriting, and #UXDesign:
I just heard a person make this claim: to find information inside of content portals, search is only used by 30% of users. The same person also claimed that the rest, 70% of users, instead use a menu to try to find results. The person mentioned no sources...
Personally, I don't think this is true. If I were to make a guess, I'd say most users first search for what they need and then (if they can't find what they're looking for) start raffling through a menu.
Links to back up any claim would be lovely. Thanks!
Niklas Pivic /
npub1r5…ru6q0
2024-11-13 14:59:20
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2024-11-13 14:59:20Event JSON
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