I tend to agree for those use cases. I'm more talking about the support experience of reading case notes, correlating causation, knowing troubleshooting step flow (if A is down you don't need to bother with B and C), and empathy and professionalism.
Some of the best places I've worked at would order the customer a pizza because the support call took 30 minutes of their lunch time. Experiences like that stand out, and I'm not sure if AI likes pepperoni.
Ron Stoner
npub1qj…dz44v
2024-10-10 18:25:22
in reply to nevent1q…ladf
Author Public Key
npub1qjtnsj6hks7pq7nh3pcyv2gpha5wp6zc8vew9qt9vd2rcpvhsjjqydz44vPublished at
2024-10-10 18:25:22Event JSON
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